General Terms of Sale – January 2026
Scope
Benefits: Well-being treatments or products provided by NEW WAVE SERVICES SA through the «Namaka Longevity & Wellbeing Center».
Customer: any physical person or legal entity, who has purchased or received benefits provided by NEW WAVE SERVICES SA.
NEW WAVE SERVICES SA: A limited company, located at Rue Docteur-Alfred-Vincent 5, registered in the Swiss Register of Commerce under the number CHE-332.762.498.
Object
The General Terms of Sale govern the contractual relationship between the Customer and NEW WAVE SERVICES SA and are applicable to all Customers.
The Customer accepts all the General Terms of Sale by booking a treatment or purchasing a product of NEW WAVE SERVICES SA.
The General Terms of Sale are the only framework of the legal relationship between the Customer and NEW WAVE SERVICES SA.
Orders and conclusion of the contract
Purchases of treatments are made online, by phone or on-site and in the form of sessions, packages, subscriptions or gift vouchers. Treatment purchases are binding and the order confirmation email serves as a written confirmation of your order.
The Customer is responsible for her/his purchases and its reservations, it is up to the Customer to verify the accuracy of each of her/his bookings (place, date, time). Any booking cancelled at least 24 hours in advance is subject to a new appointment or a full refund. Bookings not cancelled 24 hours in advance are due entirely. In case of late arrival, the full session will be billed. If no session is scheduled immediately after and that the Centre does not close, the session can be extended for the total booked duration without extra cost.
Gift vouchers are not replaced or refunded and may be used within their period of validity. If the benefit no longer exists, the value of the gift voucher will be transferred to an existing benefit.
If you have not received confirmation of your order within 5 business days, please let us know by email to hello@namakafloat.com.
General Terms of Sale
The General Terms of Sale may be subject to updates or changes without notice.
The Customer is committed to complying with the recommendations as well as the safety and hygiene guidelines of NEW WAVE SERVICES SA before, during and after the treatments as well as the treatment schedules.
NEW WAVE SERVICES SA commits to deliver the treatment purchased by the Customer according to the offers at the time of sale and confirmed in the Customer’s order receipt.
In the event of non-payment of benefits, NEW WAVE SERVICES SA reserves the right not to deliver or suspend the purchased benefits.
Validity of gift vouchers, packages and session passes
Gift vouchers, packages and session passes (e.g. 3x or 10x) purchased on or after 1 January 2026 are valid for twelve (12) months from their date of purchase. The expiry date is shown on the gift voucher or on the purchase confirmation.
Once these periods have expired, any unused benefits or value are forfeited and give no entitlement to any refund, extension or compensation. As an exception, Namaka may grant an extension upon written request received before the expiry date; any such extension remains at its sole discretion.
Rates and payment method
Current rates are posted on the www.namakafloat.com website, on the online booking platform used by NEW WAVE SERVICES SA, and at the Centre. NEW WAVE SERVICES SA is free to change its rates. The rates applicable to the Benefits are those in effect on the day the Benefits are purchased, as shown in the order confirmation.
Online orders are paid by credit card and a secure payment system. On-site orders are paid by credit card and a secure payment system or cash. Monthly payment is paid by credit card and a secure payment system or by invoice.
The order amount will not be debited until it is validated. Payment by credit card is secured by an encryption system. As a result, NEW WAVE SERVICES SA cannot access the card number of the customer.
Various
- Damage to fixtures and facilities is strictly prohibited. Any damage is repaired by NEW WAVE SERVICES SA at the offender’s expense.
- Any act or behavior likely to impair decency, good morals, the tranquility of the Customers, the good order and the cleanliness of the Centre is strictly prohibited. It will be sanctioned by the immediate removal from the Centre, which will not result in any refund.
- It is forbidden to open emergency exits, except in case of emergency.
- NEW WAVE SERVICES SA reserves the right to cancel Sessions in the event of a hardware outage. In such cases, the session will be rescheduled or refunded at no cost to the Customer.
Insurance and responsibilities
The purchase of a NEW WAVE SERVICES SA treatment implies that the Customer declares that she/he is fit to practice it.
In the event of an accident resulting from the Customer’s failure to comply with safety instructions or improper use of devices or other facilities, the customer is solely responsible and the Responsibility for NEW WAVE SERVICES SA cannot be implicated.
NEW WAVE SERVICES SA is insured for damages incurring under its civil liability.
NEW WAVE SERVICES SA disclaims any responsibility for loss or theft in its Centre.
Data protection
NEW WAVE SERVICES SA, Rue Dr-Alfred-Vincent 5, 1201 Geneva, is responsible for the processing of personal data. It collects only the data necessary to manage bookings and orders, provide the Benefits, ensure Customers’ safety, invoice, and maintain customer follow-up. Where a Customer provides information about their health (for example in a pre-treatment questionnaire), this information is used solely to assess whether the treatment is suitable and is treated with heightened confidentiality.
Personal data is handled confidentially and is never sold. It is disclosed only to service providers needed to deliver the Benefits (in particular booking, payment, IT and hosting providers), who process it on behalf of NEW WAVE SERVICES SA, and to authorities where required by law. Some of these providers may be located outside Switzerland; in that case, NEW WAVE SERVICES SA ensures an adequate level of protection, in particular through the standard contractual clauses recognised by the Federal Data Protection and Information Commissioner.
Data is kept only as long as necessary for these purposes or as required by law (in particular accounting retention obligations). Customers may request access to, correction or deletion of their data, and may object to its processing, by writing to hello@namakafloat.com.
Legal information
The General Terms of Sale may be amended at any time. The version applicable to a Benefit is the one in force on the date of its purchase, or, for a session booked without prior purchase, on the date of booking. Gift vouchers, packages and session passes remain governed by the version in force on their date of purchase, including as regards their period of validity.
The General Terms of Sale are governed exclusively by Swiss law. They replace and cancel all declarations, negotiations, oral or written communications, acceptances and prior agreements between the parties.
In the event of a disagreement or dispute, NEW WAVE SERVICES SA and the Customer agree to cooperate in mediation before initiating any legal proceedings.
Last updated: 01.01.2026